Returns & Exchanges

We offer returns within 14 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Failure to do say may result in a deduction from your original form of payment when the refund is processed. 

*Return fees will be deducted from your original form of payment after the refund is processed.*

We do not offer returns, exchanges or refunds on custom pieces or sale items. All custom pieces are final sale and are not eligible for return.

How To Return An Item:

To initiate a domestic return, visit our Return/Exchange Page Click Here

You can always contact us for any return question at info@shoplorek.com.
Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued.

*Shipping fees will be deducted from your original form of payment after the refund is processed.*

Damages and issues 

Please inspect your order upon reception and contact us immediately at info@shoplorek.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like custom products (special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.